Nayou Marketing Terms and Conditions Effective Date: June 26, 2024 1. Introduction Welcome to Nayou Marketing. By accessing or using our services, you agree to comply with and be bound by the following terms and conditions. These terms apply to all clients and users of our services. Please read them carefully. If you do not agree to these terms, please do not use our services. 2. Definitions - "We," "us," "our," and "Nayou Marketing" refer to Nayou Marketing, its employees, agents, and affiliates. - "Client," "you," and "your" refer to any individual or entity using our services. - "Services" refer to website design, development, and other related services provided by Nayou Marketing. 3. Services 3.1. Scope of Services: Nayou Marketing provides website design, development, and related services. The specifics of the services will be outlined in a separate agreement or proposal provided to the client. 3.2. Modifications We reserve the right to modify or discontinue any part of our services without notice. We are not liable to you or any third party for any modification, suspension, or discontinuation of the services. 4. Client Obligations 4.1. Information and Cooperation: You agree to provide all necessary information, materials, and cooperation required for us to perform the services. You warrant that all information provided is accurate and complete. 4.2. Compliance: You agree to comply with all applicable laws and regulations, including but not limited to those of South Australia. 5. Fees and Payment 5.1. Fees: The fees for our services will be outlined in a separate agreement or proposal. All fees are in Australian dollars unless otherwise stated. 5.2. Payment Terms: Payment terms will be specified in the agreement or proposal. Late payments may incur interest at the rate of 1.5% per month or the maximum rate permitted by law, whichever is lower. 5.3. Refunds: Refunds will be provided only in accordance with our refund policy, as outlined in the agreement or proposal. 6. Intellectual Property 6.1. Ownership: Upon full payment of fees, Nayou Marketing grants you a non-exclusive, non-transferable license to use the website and any related materials. All intellectual property rights not expressly granted remain with Nayou Marketing. 6.2. Client Content: You retain ownership of any content you provide to us. You grant Nayou Marketing a non-exclusive license to use, reproduce, and modify your content as necessary to perform the services. 7. Confidentiality 7.1. Confidential Information: Both parties agree to keep confidential any proprietary information received from the other party and to use such information solely for the purposes of fulfilling their obligations under these terms. 7.2. Exceptions: Confidential information does not include information that is publicly available, already in the receiving party’s possession, or obtained independently. 8. Limitation of Liability 8.1. **No Warranty**: Nayou Marketing provides services "as is" without any warranties, express or implied. We do not warrant that the services will be uninterrupted, error-free, or secure. 8.2. **Limitation of Liability**: To the fullest extent permitted by law, Nayou Marketing is not liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (i) your use of the services; (ii) any unauthorised access to or use of our servers and/or any personal information stored therein; and (iii) any interruption or cessation of transmission to or from our services. 9. Indemnification You agree to indemnify and hold Nayou Marketing harmless from any claims, damages, liabilities, and expenses arising out of your use of the services, your violation of these terms, or your infringement of any intellectual property or other rights of any third party. 10. Termination 10.1. Termination by Nayou Marketing: We may terminate or suspend your access to our services immediately, without prior notice or liability, for any reason, including if you breach these terms. 10.2. Termination by Client: You may terminate the services at any time by providing written notice to Nayou Marketing. Fees for services provided up to the termination date will remain due and payable. 11. Governing Law These terms are governed by and construed in accordance with the laws of South Australia. Any disputes arising under or in connection with these terms will be subject to the exclusive jurisdiction of the courts of South Australia. 12. Amendments Nayou Marketing reserves the right to amend these terms at any time. We will notify you of any changes by posting the new terms on our website. Your continued use of the services following the posting of changes constitutes your acceptance of such changes. 13. Contact Information If you have any questions about these terms, please contact us at: Nayou Marketing Adelaide, South Australia Email: Nayoumarketing@gmail.com Phone: 0405 868 726 14. Entire Agreement These terms constitute the entire agreement between you and Nayou Marketing regarding the use of our services and supersede any prior agreements or understandings, whether written or oral. By using our services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.

**Privacy Policy for Nayou Marketing** **Effective Date: June 26, 2024** Nayou Marketing ("we," "our," or "us") is committed to protecting the privacy of our clients, website visitors, and users ("you" or "your"). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Act 1988 (Cth) and other relevant laws and regulations applicable in South Australia. **1. Collection of Personal Information** We may collect and hold personal information that is reasonably necessary for the operation of our business. The types of personal information we collect may include, but are not limited to: - **Contact Information:** Name, address, email address, phone number, and other contact details. - **Financial Information:** Payment details, billing information, and transaction history. - **Business Information:** Information about your business, including business name, industry, and services required. - **Website Usage Information:** Data collected via cookies and similar technologies when you interact with our website, such as IP address, browser type, and browsing activity. - **Communications:** Records of your communications with us, including emails, phone calls, and other correspondence. **2. Use of Personal Information** We may use your personal information for the following purposes: - **Service Delivery:** To provide and manage our website development and marketing services. - **Communication:** To communicate with you about our services, respond to your inquiries, and provide customer support. - **Billing and Payments:** To process payments and manage billing information. - **Marketing:** To send you promotional materials, newsletters, and other communications about our services, subject to your preferences and applicable laws. - **Website Improvement:** To analyse website usage and improve the functionality and user experience of our website. - **Legal Compliance:** To comply with legal obligations, resolve disputes, and enforce our agreements. **3. Disclosure of Personal Information** We may disclose your personal information to third parties for the purposes outlined above, including: - **Service Providers:** Third-party service providers who assist us in delivering our services, such as payment processors, IT support, and marketing services. - **Business Partners:** Partners and affiliates who may offer complementary services. - **Legal and Regulatory Authorities:** Government authorities or other entities if required by law or to protect our legal rights. - **Business Transfers:** In the event of a merger, acquisition, or sale of our business, your personal information may be transferred to the new owner. **4. Security of Personal Information** We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, use, alteration, and disclosure. These measures include: - **Encryption:** Use of encryption technologies to protect sensitive data. - **Access Controls:** Restricting access to personal information to authorised personnel only. - **Regular Audits:** Conducting regular security audits and assessments. **5. Access and Correction of Personal Information** You have the right to access and correct your personal information held by us. To request access or correction, please contact us using the details provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws. **6. Cookies and Tracking Technologies** Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our site. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website. **7. Third-Party Links** Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit. **8. International Data Transfers** We may transfer your personal information to recipients outside Australia, including service providers located in other countries. When we do so, we take reasonable steps to ensure that the recipient complies with applicable privacy laws and this Privacy Policy. **9. Changes to this Privacy Policy** We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the effective date. We encourage you to review this policy periodically. **10. Contact Us** If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at: Nayou Marketing Email: privacy@nayoumarketing.com.au Phone: +61 (8) 1234 5678 Address: 123 Main Street, Adelaide, SA 5000, Australia **11. Complaints** If you believe that we have breached your privacy rights, you may contact us using the details above. We will investigate your complaint and respond to you within a reasonable timeframe. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC). **12. Consent** By using our services and website, you consent to the collection, use, disclosure, and storage of your personal information as described in this Privacy Policy. This Privacy Policy is issued in accordance with the Australian Privacy Act 1988 (Cth) and other relevant laws applicable in South Australia.

**Nayou Marketing Terms and Conditions** **Effective Date: June 26, 2024** **1. Introduction** Welcome to Nayou Marketing. By accessing or using our services, you agree to comply with and be bound by the following terms and conditions. These terms apply to all clients and users of our services. Please read them carefully. If you do not agree to these terms, please do not use our services. **2. Definitions** - "We," "us," "our," and "Nayou Marketing" refer to Nayou Marketing, its employees, agents, and affiliates. - "Client," "you," and "your" refer to any individual or entity using our services. - "Services" refer to website design, development, and other related services provided by Nayou Marketing. **3. Services** 3.1. **Scope of Services**: Nayou Marketing provides website design, development, and related services. The specifics of the services will be outlined in a separate agreement or proposal provided to the client. 3.2. **Modifications**: We reserve the right to modify or discontinue any part of our services without notice. We are not liable to you or any third party for any modification, suspension, or discontinuation of the services. **4. Client Obligations** 4.1. **Information and Cooperation**: You agree to provide all necessary information, materials, and cooperation required for us to perform the services. You warrant that all information provided is accurate and complete. 4.2. **Compliance**: You agree to comply with all applicable laws and regulations, including but not limited to those of South Australia. **5. Fees and Payment** 5.1. **Fees**: The fees for our services will be outlined in a separate agreement or proposal. All fees are in Australian dollars unless otherwise stated. 5.2. **Payment Terms**: Payment terms will be specified in the agreement or proposal. Late payments may incur interest at the rate of 1.5% per month or the maximum rate permitted by law, whichever is lower. 5.3. **Refunds**: Refunds will be provided only in accordance with our refund policy, as outlined in the agreement or proposal. **6. Intellectual Property** 6.1. **Ownership**: Upon full payment of fees, Nayou Marketing grants you a non-exclusive, non-transferable license to use the website and any related materials. All intellectual property rights not expressly granted remain with Nayou Marketing. 6.2. **Client Content**: You retain ownership of any content you provide to us. You grant Nayou Marketing a non-exclusive license to use, reproduce, and modify your content as necessary to perform the services. **7. Confidentiality** 7.1. **Confidential Information**: Both parties agree to keep confidential any proprietary information received from the other party and to use such information solely for the purposes of fulfilling their obligations under these terms. 7.2. **Exceptions**: Confidential information does not include information that is publicly available, already in the receiving party’s possession, or obtained independently. **8. Limitation of Liability** 8.1. **No Warranty**: Nayou Marketing provides services "as is" without any warranties, express or implied. We do not warrant that the services will be uninterrupted, error-free, or secure. 8.2. **Limitation of Liability**: To the fullest extent permitted by law, Nayou Marketing is not liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (i) your use of the services; (ii) any unauthorized access to or use of our servers and/or any personal information stored therein; and (iii) any interruption or cessation of transmission to or from our services. **9. Indemnification** You agree to indemnify and hold Nayou Marketing harmless from any claims, damages, liabilities, and expenses arising out of your use of the services, your violation of these terms, or your infringement of any intellectual property or other rights of any third party. **10. Termination** 10.1. **Termination by Nayou Marketing**: We may terminate or suspend your access to our services immediately, without prior notice or liability, for any reason, including if you breach these terms. 10.2. **Termination by Client**: You may terminate the services at any time by providing written notice to Nayou Marketing. Fees for services provided up to the termination date will remain due and payable. **11. Governing Law** These terms are governed by and construed in accordance with the laws of South Australia. Any disputes arising under or in connection with these terms will be subject to the exclusive jurisdiction of the courts of South Australia. **12. Amendments** Nayou Marketing reserves the right to amend these terms at any time. We will notify you of any changes by posting the new terms on our website. Your continued use of the services following the posting of changes constitutes your acceptance of such changes. **13. Contact Information** If you have any questions about these terms, please contact us at: Nayou Marketing Adelaide, South Australia Email: info@nayoumarketing.com Phone: +61 8 1234 5678 **14. Entire Agreement** These terms constitute the entire agreement between you and Nayou Marketing regarding the use of our services and supersede any prior agreements or understandings, whether written or oral. By using our services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.

Nayou Marketing Customer Protection Policy Effective Date: June 26, 2024 1. Introduction Nayou Marketing ("we", "us", "our") is committed to providing high-quality website design and development services to our clients. We value our clients' trust and strive to ensure that their interests are protected. This Customer Protection Policy outlines the measures we take to protect our clients' rights, comply with legal requirements, and maintain the highest standards of professionalism and integrity. 2. Scope This policy applies to all clients of Nayou Marketing, located in Adelaide, South Australia, and governs all aspects of our services, including website design, development, maintenance, and related digital marketing services. **3. Compliance with Australian Consumer Law** We adhere to the Australian Consumer Law (ACL) as set out in the Competition and Consumer Act 2010 (Cth). Our obligations include: - Providing services with due care and skill. - Ensuring that our services are fit for the purpose specified. - Completing services within a reasonable time when no timeframe is specified. **4. Transparent Communication** **4.1. Clear and Accurate Information** We ensure that all information provided to clients regarding our services, pricing, and timelines is clear, accurate, and not misleading. **4.2. Written Agreements** All engagements will be documented in written agreements, detailing the scope of work, deliverables, timelines, costs, and payment terms. This ensures mutual understanding and protection of both parties. **5. Privacy and Data Protection** **5.1. Confidentiality** We respect the confidentiality of all client information. All data provided to us by clients will be used solely for the purpose of delivering agreed services and will not be disclosed to third parties without the client's explicit consent, except as required by law. **5.2. Data Security** We employ industry-standard security measures to protect client data from unauthorised access, alteration, disclosure, or destruction. **6. Dispute Resolution** **6.1. Internal Resolution** We encourage clients to contact us promptly if they have any concerns or disputes regarding our services. We will work diligently to resolve issues through internal processes. **6.2. External Mediation** If a dispute cannot be resolved internally, we agree to engage in external mediation through a recognized mediation service in Adelaide, South Australia, before pursuing legal action. **7. Refund and Cancellation Policy** **7.1. Refunds** Refunds will be provided in accordance with the terms specified in the client agreement. Refunds may be issued in cases where services have not been delivered as agreed, subject to the terms and conditions outlined in the contract. **7.2. Cancellations** Clients may cancel their services by providing written notice. Cancellation terms, including any applicable fees, will be specified in the client agreement. **8. Warranties and Guarantees** We provide warranties and guarantees on our services as outlined in the client agreement. This includes ensuring that the delivered website functions as specified and is free from significant defects at the time of delivery. **9. Limitation of Liability** Our liability is limited to the extent permitted by law. We are not liable for any indirect, incidental, or consequential damages arising out of or in connection with our services. This limitation does not exclude any rights or remedies available to clients under the ACL. **10. Client Responsibilities** Clients are responsible for: - Providing accurate and complete information required for the delivery of services. - Reviewing deliverables promptly and providing feedback within agreed timelines. - Ensuring compliance with all applicable laws and regulations related to their use of our services. **11. Amendments to Policy** We reserve the right to amend this Customer Protection Policy as necessary to reflect changes in our practices, legal requirements, or other considerations. Clients will be notified of any significant changes to this policy. **12. Contact Information** For any questions or concerns regarding this policy, please contact us at: Nayou Marketing Address: [Insert Address], Adelaide, South Australia Phone: [Insert Phone Number] Email: [Insert Email Address]

Nayou Marketing Data Security Policy ## 1. Introduction Nayou Marketing ("the Company"), based in Adelaide, South Australia, is committed to ensuring the security and protection of personal data that we process, and to providing a compliant and consistent approach to data protection. This policy outlines our procedures and processes for managing and securing data in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). ## 2. Purpose The purpose of this Data Security Policy is to protect the confidentiality, integrity, and availability of data collected and processed by Nayou Marketing. This policy applies to all employees, contractors, and third-party service providers who handle data on behalf of the Company. ## 3. Scope This policy applies to all data processed by Nayou Marketing, including but not limited to: - Customer data - Employee data - Supplier data - Business partner data - Any other personal or sensitive data ## 4. Data Classification Data handled by Nayou Marketing is classified into the following categories: - **Confidential:** Data that, if disclosed, could cause significant harm to individuals or the Company. - **Internal Use Only:** Data intended for use within the Company and not for public dissemination. - **Public:** Data that is intended for public dissemination. ## 5. Data Collection and Processing Nayou Marketing collects and processes data lawfully, fairly, and transparently. We collect data for specified, explicit, and legitimate purposes and ensure it is not further processed in a manner incompatible with those purposes. Data collection and processing activities are documented, and data subjects are informed of their rights under the APPs. ## 6. Data Storage and Protection ### 6.1. Physical Security - Access to physical locations where data is stored is restricted to authorized personnel only. - Physical records are stored in secure, locked facilities. - Regular audits of physical security measures are conducted to ensure compliance. ### 6.2. Digital Security - Data is stored on secure servers with appropriate access controls. - Encryption is used for sensitive data both in transit and at rest. - Regular updates and patches are applied to all systems and software. - Firewalls and antivirus software are used to protect against unauthorized access and malware. ## 7. Access Control Access to data is granted based on the principle of least privilege, ensuring that employees and contractors only have access to the data necessary for their role. Access controls include: - Unique user IDs and strong password policies - Multi-factor authentication for accessing sensitive data - Regular reviews and audits of access permissions ## 8. Data Breach Response In the event of a data breach, Nayou Marketing has a data breach response plan that includes: - Immediate containment and mitigation of the breach - Assessment of the breach to determine the risk and impact - Notification to affected individuals and the Office of the Australian Information Commissioner (OAIC) if required - Detailed documentation of the breach and the response actions taken ## 9. Data Retention and Disposal Data is retained only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Data that is no longer needed is securely disposed of through: - Shredding of physical documents - Secure deletion of digital records using appropriate data destruction tools ## 10. Third-Party Service Providers Nayou Marketing ensures that third-party service providers who handle data on our behalf adhere to similar data protection standards. This includes: - Conducting due diligence before engaging with service providers - Establishing data processing agreements that outline security requirements - Regularly reviewing and auditing third-party compliance ## 11. Employee Training and Awareness All employees and contractors are provided with regular training on data protection and security practices. Training includes: - Understanding data protection laws and the APPs - Recognizing and responding to data security incidents - Implementing best practices for data security in daily operations ## 12. Monitoring and Review Nayou Marketing regularly monitors and reviews its data security measures to ensure they remain effective and compliant with legal requirements. This includes: - Annual reviews of the Data Security Policy - Regular security audits and assessments - Updating security measures in response to emerging threats and changes in the regulatory environment ## 13. Compliance and Legal Considerations Nayou Marketing complies with all relevant data protection laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles. We are committed to maintaining the highest standards of data protection and security to safeguard the rights and privacy of individuals. ## 14. Contact Information For any questions or concerns regarding this Data Security Policy, please contact: Nayou Marketing [Your Office Address] Adelaide, South Australia Email: [Your Email Address] Phone: [Your Phone Number]

Nayou Marketing Intellectual Property Rights Policy **1. Introduction** This Intellectual Property Rights Policy (hereinafter referred to as the "Policy") is established by Nayou Marketing (hereinafter referred to as "Company"), a website design agency based in Adelaide, South Australia. This Policy outlines the Company's stance on intellectual property rights to protect its creations, innovations, and proprietary information. This Policy is intended to ensure compliance with relevant Australian laws and international intellectual property regulations. All employees, contractors, clients, and partners of Nayou Marketing are required to adhere to the terms set forth in this Policy. **2. Scope** This Policy applies to all intellectual property (IP) created, developed, or used by Nayou Marketing, including but not limited to: - Website designs and layouts - Software code and applications - Graphics, images, and multimedia - Trademarks, service marks, and logos - Written content and documentation - Marketing strategies and plans - Proprietary processes and methodologies **3. Ownership of Intellectual Property** 3.1 **Company-Created IP** All IP created by employees, contractors, or agents of Nayou Marketing during the course of their employment or engagement with the Company shall be the sole and exclusive property of Nayou Marketing. This includes, but is not limited to, any inventions, designs, code, artwork, content, or methodologies developed using Company resources or within the scope of their employment or engagement. 3.2 **Client-Created IP** IP created by clients and provided to Nayou Marketing for use in projects remains the property of the client. However, the Company shall retain a non-exclusive, royalty-free license to use, modify, and display such IP for the purpose of fulfilling the client’s project requirements. 3.3 **Jointly-Created IP** In instances where IP is jointly created by Nayou Marketing and a client, ownership shall be determined by a separate written agreement specifying the rights and obligations of each party. **4. Use of Third-Party IP** Nayou Marketing respects the IP rights of third parties and expects the same from its employees, contractors, and clients. Any use of third-party IP (such as stock images, licensed software, or proprietary tools) must comply with applicable licenses and permissions. **5. IP Assignment and Waiver** 5.1 **Assignment of Rights** Employees, contractors, and agents of Nayou Marketing are required to sign an IP Assignment Agreement, assigning all rights, title, and interest in any IP created during their tenure with the Company to Nayou Marketing. 5.2 **Moral Rights Waiver** Where permissible by law, employees, contractors, and agents shall waive any moral rights in the IP created during their engagement with Nayou Marketing, to the extent necessary to allow full use and modification of the IP by the Company. **6. Confidentiality and Trade Secrets** 6.1 **Confidential Information** All confidential information, including trade secrets, proprietary information, and non-public technical and business information, must be protected from unauthorized use and disclosure. Employees, contractors, and agents must sign a Non-Disclosure Agreement (NDA) as a condition of their engagement with the Company. 6.2 **Protection of Trade Secrets** Nayou Marketing will take reasonable steps to protect its trade secrets, including implementing security measures, restricting access to confidential information, and providing training on confidentiality obligations. **7. Enforcement and Dispute Resolution** 7.1 **Enforcement** Nayou Marketing reserves the right to take appropriate legal action to enforce its IP rights, including but not limited to seeking injunctive relief, damages, and other remedies available under the law. 7.2 **Dispute Resolution** Any disputes arising out of or relating to this Policy shall be resolved through good faith negotiations. If such negotiations do not result in a resolution, the parties agree to submit to mediation before resorting to litigation. Any legal actions shall be brought in the courts of South Australia. **8. Policy Review and Amendments** This Policy will be reviewed periodically to ensure it remains up-to-date with current laws and best practices. Nayou Marketing reserves the right to amend this Policy at any time. Any amendments will be communicated to all relevant parties in a timely manner. **9. Contact Information** For questions or concerns regarding this Policy, please contact: Nayou Marketing [Address] Adelaide, South Australia Email: [Email Address] Phone: [Phone Number] **10. Acknowledgement** By engaging with Nayou Marketing, all employees, contractors, clients, and partners acknowledge that they have read, understood, and agreed to comply with this Intellectual Property Rights Policy. Effective Date: 26/06/2024 Approved by: William Nayou, Owner Nayou Marketing

# Nayou Marketing Accessibility Compliance Policy ## Introduction Nayou Marketing, a website development agency based in Adelaide, South Australia, is committed to ensuring that our digital services and products are accessible to all users, including those with disabilities. This Accessibility Compliance Policy outlines our commitment to accessibility, the standards we adhere to, and the procedures we follow to ensure our digital content and services comply with relevant accessibility laws and guidelines. ## Legal Framework Nayou Marketing operates in accordance with the laws and regulations of South Australia and Australia. The key legal frameworks governing accessibility in Australia include: 1. **Disability Discrimination Act 1992 (DDA)**: The DDA prohibits discrimination against individuals with disabilities in various areas, including access to premises, goods, services, facilities, and information. 2. **Australian Human Rights Commission (AHRC)**: The AHRC provides guidelines and standards to ensure compliance with the DDA. 3. **Web Content Accessibility Guidelines (WCAG) 2.1**: Developed by the World Wide Web Consortium (W3C), WCAG 2.1 provides a comprehensive set of guidelines for making web content more accessible to people with disabilities. ## Policy Statement Nayou Marketing is dedicated to creating and maintaining an inclusive digital environment. We strive to ensure that all our digital content, including websites, applications, and other online services, is accessible to the widest possible audience, regardless of disability. ### Objectives 1. **Inclusivity**: Ensure our digital services are accessible to all users, including those with disabilities. 2. **Compliance**: Adhere to relevant legal requirements and guidelines, including the DDA and WCAG 2.1 standards. 3. **Continuous Improvement**: Regularly review and update our accessibility practices to enhance user experience and compliance. ## Scope This policy applies to all digital content and services provided by Nayou Marketing, including but not limited to: - Websites - Mobile applications - Digital documents (e.g., PDFs, Word documents) - Online marketing materials - Social media content ## Accessibility Standards Nayou Marketing is committed to meeting the following standards: 1. **Web Content Accessibility Guidelines (WCAG) 2.1 Level AA**: We aim to meet or exceed the WCAG 2.1 Level AA standards, which include principles of Perceivable, Operable, Understandable, and Robust (POUR). 2. **Australian Government Digital Service Standard**: We adhere to the accessibility requirements outlined in the Australian Government’s Digital Service Standard. ## Procedures ### Design and Development 1. **Inclusive Design**: Incorporate accessibility from the outset of the design process, ensuring that digital content is usable by people with various disabilities. 2. **Accessible Features**: Implement features such as alternative text for images, keyboard navigation, sufficient color contrast, and scalable text. 3. **Testing and Evaluation**: Regularly test our digital content for accessibility using automated tools, manual testing, and feedback from users with disabilities. ### Training and Awareness 1. **Staff Training**: Provide ongoing training for our staff on accessibility standards and best practices. 2. **Awareness Programs**: Conduct awareness programs to educate our clients and stakeholders about the importance of digital accessibility. ### Feedback and Improvement 1. **User Feedback**: Encourage and facilitate feedback from users regarding accessibility issues. Provide clear contact information for reporting accessibility problems. 2. **Continuous Improvement**: Regularly review and update our accessibility practices based on feedback, technological advancements, and changes in legal requirements. ## Responsibilities 1. **Management**: Ensure that accessibility is prioritized and integrated into all aspects of our digital services. 2. **Developers and Designers**: Implement accessibility features and ensure compliance with standards during the design and development stages. 3. **Content Creators**: Ensure that all digital content is accessible and follows best practices for readability and usability. 4. **Compliance Officer**: Oversee the implementation of this policy and ensure ongoing compliance with accessibility standards and legal requirements. ## Monitoring and Reporting 1. **Regular Audits**: Conduct regular accessibility audits of our digital content to identify and rectify issues. 2. **Compliance Reports**: Prepare and maintain reports on our accessibility compliance efforts and progress. 3. **Legal Compliance**: Stay informed about changes in accessibility laws and standards and update our policies and practices accordingly. ## Conclusion Nayou Marketing is committed to providing an accessible digital experience for all users. By adhering to this Accessibility Compliance Policy, we aim to ensure that our digital services are inclusive, compliant, and continuously improving. We welcome feedback and strive to make our digital environment as accessible as possible for everyone. For further information or to provide feedback, please contact us at: Nayou Marketing Adelaide, South Australia Eamil: Nayoumarketing@gmail.com Phone: This policy is reviewed annually and updated as necessary to reflect changes in laws, standards, and our commitment to accessibility.

Nayou Marketing Service Promise At Nayou Marketing, we are dedicated to providing unparalleled service to our clients, ensuring their digital presence is not only prominent but also impactful. Our service promise is rooted in our core values of excellence, transparency, innovation, and customer satisfaction. 1. **Excellence in Service** - **Quality Assurance:** We commit to delivering top-notch quality in every project. Our team of skilled professionals ensures that every website we develop is visually appealing, highly functional, and user-friendly. - **Attention to Detail:** From the initial consultation to the final launch, we pay meticulous attention to every detail, ensuring that your website meets your expectations and industry standards. #### 2. **Transparency and Communication** - **Clear Communication:** We believe in maintaining open lines of communication throughout the project. We provide regular updates, seek feedback, and ensure you are involved in every step of the process. - **Honest Timelines and Pricing:** We provide realistic timelines and transparent pricing without hidden costs. Our proposals are detailed and clearly outline the scope of work, ensuring you know what to expect. #### 3. **Innovation and Expertise** - **Cutting-Edge Solutions:** We stay updated with the latest industry trends and technologies to provide innovative solutions that keep your business ahead of the curve. - **Expert Team:** Our team comprises experienced developers, designers, and marketers who are passionate about delivering exceptional results. We continually enhance our skills to offer the best service possible. #### 4. **Customer Satisfaction** - **Personalised Approach:** We understand that every business is unique. Our solutions are tailored to meet your specific needs, ensuring your website aligns with your business goals and brand identity. - **Support and Maintenance:** Our commitment doesn't end with the launch. We offer ongoing support and maintenance services to ensure your website remains up-to-date, secure, and performs optimally. #### 5. **Results-Driven** - **SEO and Performance Optimisation:** We design websites that are not only visually appealing but also optimised for search engines and performance. Our goal is to enhance your online visibility and drive traffic to your site. - **Measurable Outcomes:** We focus on delivering measurable results. Whether it's increasing website traffic, improving user engagement, or boosting conversion rates, we ensure our efforts translate into tangible benefits for your business. #### 6. **Client Empowerment** - **Education and Training:** We empower our clients by providing the necessary knowledge and tools to manage their websites effectively. We offer training sessions and resources to help you understand and utilise your website to its full potential. - **Feedback and Improvement:** Your feedback is invaluable to us. We actively seek and incorporate your suggestions to continuously improve our services and better meet your needs. At Nayou Marketing, our promise is to be your trusted partner in the digital world, committed to helping your business thrive through exceptional website development and marketing solutions. Your success is our success, and we are dedicated to exceeding your expectations every step of the way.